Privacy policy

1. Overview of our privacy policy

General information

The following FAQs provide a simple overview of what happens to your personal information when you visit our website, contact us or place an order. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy below.

Data collection on our website

Who is responsible for data collection on this website?

passenger coffee GmbH is responsible for all data processing on this website. You will find our contact details in our legal details.

 

How do we collect your data?

Firstly, we collect the data that you send us. This could be data that you provide to us in an email or during a phone call. Secondly, our IT systems collect your data when you visit our website. These data are primarily technical data, such as the browser and operating system you are using, or the dates/times when you accessed the pages of our website. The collection of these data starts automatically as soon as you access our website.

 

What do we use your data for?

Some of the data is collected to ensure the proper functioning of our website. The personal information that you provide us via email and/or telephone is used exclusively within the scope of Art. 6 para. 1 lit. b GDPR (EU General Data Protection Regulation) to make you an offer and process orders.

 

What rights do you have regarding your data?

You have the right to request and receive information about your stored data, its origin, its recipients and the purpose of its collection—free of charge and at any time. You also have the right to request that your data be corrected, blocked or deleted. You can contact us at any time using the address provided in the legal details if you have further questions about data protection or our privacy policy. You may also, of course, file a complaint with the relevant regulatory authorities.

2. Privacy policy and mandatory information

Data protection

The operator of this website takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and the rules outlined in this privacy policy.

If you use this website, various pieces of personal information will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains the method and purpose of the data collection.

Please note that data transmitted via the internet (e.g. via email) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

 

Note regarding the party responsible for this website

The party responsible for processing data on this website is:

passenger coffee GmbH

Elsenstr. 38

12435 Berlin

Telefon: +49 30 2357 5667

E-Mail: info@passenger-coffee.de

 

Right to file complaints with regulatory authorities

If the data protection legislation has been breached, the person affected may file a complaint with the relevant regulatory authorities. The regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is based. A list of data protection officers and their contact details can be found here.

 

Requesting, blocking and deleting information

You have the right to request and receive information, free of charge, about your stored personal data, its origin and recipients and the purpose of the data processing and, if necessary, the right to have this data corrected, blocked or deleted within the scope of the applicable legal provisions. You can contact us at any time using the address provided in our legal details if you have further questions about data protection or our privacy policy.

 

Objection to promotional emails

We hereby expressly prohibit the use of the contact data published within the context of the legal obligations of our website (legal notice) for the purpose of sending promotional and informational materials that we have not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

3. Data collection on our website

Cookies
Some websites use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help to make our website more user-friendly, efficient and secure. Cookies are small text files that are saved by your browser and stored on your computer.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies make it possible for us to recognise your browser the next time you visit our website.

You can configure your browser to inform you about the use of cookies, so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when you close your browser. Disabling cookies may limit the functionality of this website.

 

Server log files

When using our website for information purposes only, i.e. if you do not create a customer account or provide us with information in some other way, we only collect data that your browser transmits to our server (so-called server log files). When you visit our website, we collect the following data which are technically necessary for us to display the website to you:

  • – IP address (where appropriate, in an anonymised form)
  • – Date and time of access
  • – Accessed URL
  • – URL that was used to navigate to our website (referrer)
  • – Information about the browser and operating system used
  •  

These data cannot be assigned to specific persons and will not be combined with data from other sources.

Processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are any concrete indications of illegal use.

The generated information is stored with the provider ALL-INKL.COM – Neue Medien Münnich, owner: René Münnich (Hauptstraße 68, 02742 Friedersdorf, Germany) and is deleted after 30 days.

 

Emails / Phone calls

If you send us an enquiry via email, your details from the enquiry, including the contact data you have provided, may be stored for the purpose of processing your enquiry, any follow-up questions we may have and for reasons relating to your order(s). The processing of the data provided in emails is thus carried out exclusively on the basis of Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. For this purpose we use ALL-INKL.COM – Neue Medien Münnich, owner: René Münnich (Hauptstraße 68, 02742 Friedersdorf, Germany) as our email provider within the scope of order processing in accordance with Art. 28 GDPR.

The same applies to personal data that we receive from you by telephone.

Your personal data will not be passed on to third parties. The only exception in this regard are logistics companies, which require this information so that your desired coffee products can be sent to you.

The duration of the storage of your personal data is determined by the respective legal retention period (e.g. commercial and tax retention periods). After expiry of this period, the corresponding data will be deleted as a matter of course, provided that they are no longer necessary for the performance or initiation of a contract and/or there is no longer any legitimate interest on our part in the further storage.

4. Analytics and advertising

Google Analytics
This website uses Google Analytics, a web analytics service. It is operated by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) – “Google”.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google is certified under the Privacy Shield, so that an adequate level of data protection exists after the European Commission’s implementing decision. The certificate is available at: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI.

Google Analytics cookies are stored based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analysing user behaviour in order to optimise both his website and his advertising.

 

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases the full IP address is sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

 

Demographic data collection by Google Analytics
This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section “Refusal of data collection”.

 

Browser plugin
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

 

Objecting to the collection of data
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics .
More information on how Google Analytics handles user data can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

 

Google Analytics Remarketing
Our websites use the features of Google Analytics Remarketing combined with the cross-device capabilities of Google AdWords and DoubleClick. This service is provided by Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA).

This feature makes it possible to link target audiences for promotional marketing created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. In this way, interest-based, personalized advertising messages, which have been adapted to you based on your previous usage and browsing behavior on one device (e.g., smartphone), may also be displayed on another of your devices (e.g. tablet or PC).

Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs in to your Google Account can use the same personalized promotional messaging.

To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.

You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account; follow this link: https://www.google.com/settings/ads/onweb.

The aggregation of the data collected in your Google Account data is based solely on your consent, which you may give or withdraw from Google per Art. 6 para. 1 lit. a DSGVO. For data collection operations not merged into your Google Account (for example, because you do not have a Google Account or have objected to the merge), the collection of data is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analyzing anonymous user behavior for promotional purposes.

Further information and the data protection regulations can be found in Google’s data protection declaration at: https://www.google.com/policies/technologies/ads.

 

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA).

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.

Each user receives a different cookie. Cookies cannot be tracked through the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, you will not receive any information that personally identifies users. If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google Conversion Tracking cookie via your Internet browser under User Settings. They are then not included in the conversion tracking statistics.

Conversion cookies are stored based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://policies.google.com/privacy.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

 

Facebook Pixel
Our website measures conversions using visitor action pixels from Facebook, Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA) – “Facebook”.

These allow the behavior of site visitors to be tracked after they click on a Facebook ad to reach the provider’s website. This allows an analysis of the effectiveness of Facebook advertisements for statistical and market research purposes and their future optimization.

The data collected is anonymous to us as operators of this website and we cannot use it to draw any conclusions about our users’ identities. However, the data are stored and processed by Facebook, which may make a connection to your Facebook profile and which may use the data for its own advertising purposes, as stipulated in the Facebook privacy policy. This will allow Facebook to display ads both on Facebook and on third-party sites. We have no control over how this data is used.
Check out Facebook’s privacy policy to learn more about protecting your privacy.

You can also deactivate the custom audiences remarketing feature in the Ads Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You will first need to log in to Facebook. If you do not have a Facebook account, you can opt out of usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: https://www.youronlinechoices.com/uk/your-ad-choices .
You can prevent the collection of your data by Facebook by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Facebook Tracking .

5. Plugins and tools

Google Web Fonts 

Our site uses so-called web fonts provided by Google to uniformly display fonts. When you call up a page, your browser loads the required Web fonts into your browser cache to display texts and fonts correctly.

To do this, the browser you are using must connect to Google’s servers. This gives Google knowledge that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

More information about Google Web Fonts can be found at developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy.

 

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereafter referred to as “Google Maps”).

To use the features of Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this website has no influence on this data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 para. 1 lit. f GDPR.

Further information about Google’s handling of user data can be found in the Google Privacy Policy.

 

Online shop

When you purchase items in our online shop, we will store the following personal information:

  •  
  • – Title (e.g. Mr/Mrs/Ms)
  • – First name
  • – Last name
  • – Company name (optional)
  • – Country
  • – City/town
  • – Postcode
  • – street adress
  • – Telephone number (optional)
  • – E-Mail adress
  • – Other delivery address (optional)
  • – Comments regarding your order (optional)
  • – Your purchased item(s)

In order to deliver your coffee, we have to share your delivery address with our logistics partner. This is carried out in accordance with Art. 6 para. 1 lit. b GDPR. Our current logistics partner is DHL and we use the plugin DLH for WooCoomerce to transmit address details to DHL.

 

PayPal

If you pay using PayPal, credit card via PayPal or direct debit via PayPal, we will pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereafter referred to as “PayPal”) within the scope of the payment processing. The data is passed on in accordance with Art. 6 para. 1 lit. b GDPR and only to the extent necessary for the processing of payments.
PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal and direct debit via PayPal. Your payment data may be passed on to credit agencies for this purpose in accordance with Art. 6 para. 1 lit. f GDPR and on the basis of PayPal’s legitimate interest in determining your solvency. PayPal uses the result of the credit assessment in relation to the statistical probability of non-payment to decide whether the respective payment method will be provided. The credit report may contain probability values (so-called score values). If score values are included in the results of the credit report, they are based on a scientifically recognised statistical procedure. The calculation of score values includes, but is not limited to, address data. For further information on data protection, including information on the credit agencies used, please refer to PayPal’s Privacy Statement.

You can object to the processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary to process your payment in accordance with the contract.