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The following FAQs provide a simple overview of what happens to your personal information when you visit our website, contact us or place an order. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy below.
passenger coffee GmbH is responsible for all data processing on this website. You will find our contact details in our legal notice.
How do we collect your data?
Firstly, we collect the data that you send us. This could be data that you provide to us in an e-mail or during a phone call. Secondly, our IT systems collect your data when you visit our website. These data are primarily technical data, such as the browser and operating system you are using, or the dates/times when you accessed the pages of our website. The collection of these data starts automatically as soon as you access our website.
Some of the data is collected to ensure the proper functioning of our website. The personal information that you provide us via e-mail and/or telephone is used exclusively within the scope of Art. 6 para. 1 lit. b GDPR (EU General Data Protection Regulation) to make you an offer and process orders.
You have the right to request and receive information about your stored data, its origin, its recipients and the purpose of its collection – free of charge and at any time. You also have the right to request that your data be corrected, blocked or deleted. You can contact us at any time using the address provided in the legal notice if you have further questions about data protection or our privacy policy. You may also, of course, file a complaint with the relevant regulatory authorities.
The operator of this website takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and the rules outlined in this privacy policy.
If you use this website, various pieces of personal information will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains the method and purpose of the data collection.
Please note that data transmitted via the internet (e.g. via e-mail) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
The party responsible for processing data on this website is:
passenger coffee GmbH
Elsenstr. 38
12435 Berlin
phone: +49 30 2357 5667
e-mail: info@passenger-coffee.de
If the data protection legislation has been breached, the person affected may file a complaint with the relevant regulatory authorities. The regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is based. A list of data protection officers and their contact details can be found here.
You have the right to request and receive information, free of charge, about your stored personal data, its origin and recipients and the purpose of the data processing and, if necessary, the right to have this data corrected, blocked or deleted within the scope of the applicable legal provisions. You can contact us at any time using the address provided in our legal notice if you have further questions about data protection or our privacy policy.
We hereby expressly prohibit the use of the contact data published within the context of the legal obligations of our website (legal notice) for the purpose of sending promotional and informational materials that we have not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as e-mail spam, is received.
Some websites use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help to make our website more user-friendly, efficient and secure. Cookies are small text files that are saved by your browser and stored on your computer.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies make it possible for us to recognise your browser the next time you visit our website.
You can configure your browser to inform you about the use of cookies, so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when you close your browser. Disabling cookies may limit the functionality of this website.
When using our website for information purposes only, i.e. if you do not create a customer account or provide us with information in some other way, we only collect data that your browser transmits to our server (so-called server log files). When you visit our website, we collect the following data which are technically necessary for us to display the website to you:
These data cannot be assigned to specific persons and will not be combined with data from other sources.
Processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are any concrete indications of illegal use.
The generated information is stored with the provider ALL-INKL.COM – Neue Medien Münnich, owner: René Münnich (Hauptstraße 68, 02742 Friedersdorf, Germany) and is deleted after 30 days.
If you send us an enquiry via e-mail, your details from the enquiry, including the contact data you have provided, may be stored for the purpose of processing your enquiry, any follow-up questions we may have and for reasons relating to your order(s). The processing of the data provided in e-mails is thus carried out exclusively on the basis of Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. For this purpose we use ALL-INKL.COM – Neue Medien Münnich, owner: René Münnich (Hauptstraße 68, 02742 Friedersdorf, Germany) as our e-mail provider within the scope of order processing in accordance with Art. 28 GDPR.
The same applies to personal data that we receive from you by telephone.
Your personal data will not be passed on to third parties. The only exception in this regard are logistics companies, which require this information so that your desired coffee products can be sent to you.
The duration of the storage of your personal data is determined by the respective legal retention period (e.g. commercial and tax retention periods). After expiry of this period, the corresponding data will be deleted as a matter of course, provided that they are no longer necessary for the performance or initiation of a contract and/or there is no longer any legitimate interest on our part in the further storage.
This is a tag management system. Via Google Tag Manager, tags can be integrated centrally via a user interface. Tags are small sections of code that can track activities. Script codes of other tools are integrated via the Google Tag Manager. The Tag Manager allows to control when a particular tag is triggered.
Google Ireland Limited (Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland)
Below you can find the form of the data protection officer of the processing company: https://support.google.com/policies/contact/general_privacy_form?hl=en-GB
This list represents the purposes of the data collection and processing.
This list represents all technologies this service uses to collect data. Typical technologies are Cookies and Pixels that are placed in the browser.
This list represents all (personal) data that is collected by or through the use of this service.
In the following the required legal basis for the processing of data is listed.
This is the primary location where the collected data is being processed. If the data is also processed in other countries, you are informed separately.
European Union
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The data will be deleted as soon as they are no longer needed for the processing purposes.
This service may forward the collected data to a different country. Please note that this service might transfer the data to a country without the required data protection standards. If the data is transferred to the USA, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. For more information regarding safeguards please refer to the website provider’s privacy policy or contact the website provider directly.
In the following the recipients of the data collected are listed.
This is a Conversion Marketing Service for the success measurement of ad campaigns.
Google Ireland Limited (Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland)
Below you can find the form of the data protection officer of the processing company:
https://support.google.com/policies/contact/general_privacy_form?hl=en
This list represents the purposes of the data collection and processing.
This list represents all technologies this service uses to collect data. Typical technologies are Cookies and Pixels that are placed in the browser.
This list represents all (personal) data that is collected by or through the use of this service.
In the following the required legal basis for the processing of data is listed.
This is the primary location where the collected data is being processed. If the data is also processed in other countries, you are informed separately.
European Union
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The data will be deleted as soon as they are no longer needed for the processing purposes.
This service may forward the collected data to a different country. Please note that this service might transfer the data to a country without the required data protection standards. If the data is transferred to the USA, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. For more information regarding safeguards please refer to the website provider’s privacy policy or contact the website provider directly.
In the following the recipients of the data collected are listed.
This is a remarketing service. With Remarketing, the user can display ads to users of the website based on their interests on other websites within the Google Displaying Network (e.g. in Google Search or on YouTube). For this purpose, the users’ interactions are analyzed, e.g. regarding the products and services a user is interested in. This enables the user to display targeted advertising to the user on other websites even after the visit to the website.
Google Ireland Limited (Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland)
Below you can find the e-mail address of the data protection officer of the processing company: https://support.google.com/policies/troubleshooter/7575787?hl=en
This list represents the purposes of the data collection and processing.
This list represents all technologies this service uses to collect data. Typical technologies are Cookies and Pixels that are placed in the browser.
This list represents all (personal) data that is collected by or through the use of this service.
In the following the required legal basis for the processing of data is listed.
This is the primary location where the collected data is being processed. If the data is also processed in other countries, you are informed separately.
European Union
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The data will be deleted as soon as they are no longer needed for the processing purposes.
This service may forward the collected data to a different country. Please note that this service might transfer the data to a country without the required data protection standards. If the data is transferred to the USA, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. For more information regarding safeguards please refer to the website provider’s privacy policy or contact the website provider directly.
In the following the recipients of the data collected are listed.
This is a web analytics service. With this, the user can measure the advertising return on investment “ROI” as well as track user behavior with flash, video, websites and applications.
Google Ireland Limited (Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland)
Below you can find the form of the data protection officer of the processing company:
https://support.google.com/policies/contact/general_privacy_form?hl=en-GB
This list represents the purposes of the data collection and processing.
This list represents all technologies this service uses to collect data. Typical technologies are Cookies and Pixels that are placed in the browser.
This list represents all (personal) data that is collected by or through the use of this service.
In the following the required legal basis for the processing of data is listed.
This is the primary location where the collected data is being processed. If the data is also processed in other countries, you are informed separately.
European Union
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The Retention Period depends on the type of the saved data. Each client can choose how long Google Analytics retains data before automatically deleting it.
This service may forward the collected data to a different country. Please note that this service might transfer the data to a country without the required data protection standards. If the data is transferred to the USA, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. For more information regarding safeguards please refer to the website provider’s privacy policy or contact the website provider directly.
In the following the recipients of the data collected are listed.
This is a Tracking technology offered by Facebook and used by other Facebook services. It is used to track interactions of visitors with websites (“Events”) after they have clicked on an ad placed on Facebook or other services provided by Meta (“Conversion”).
Meta Platforms Ireland Ltd. (4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland)
Below you can find the e-mail address of the data protection officer of the processing company: https://en-gb.facebook.com/help/contact/540977946302970
This list represents the purposes of the data collection and processing.
This list represents all technologies this service uses to collect data. Typical technologies are Cookies and Pixels that are placed in the browser.
This list represents all (personal) data that is collected by or through the use of this service.
In the following the required legal basis for the processing of data is listed.
This is the primary location where the collected data is being processed. If the data is also processed in other countries, you are informed separately.
European Union
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
User’s interactions tracked on websites will not be stored longer than for two years. However, the data will be deleted as soon as they are no longer needed for the processing purposes.
This service may forward the collected data to a different country. Please note that this service might transfer the data to a country without the required data protection standards. If the data is transferred to the USA, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. For more information regarding safeguards please refer to the website provider’s privacy policy or contact the website provider directly.
In the following the recipients of the data collected are listed.
This is an advertising service.
Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, United States of America)
Below you can find the e-mail address of the data protection officer of the processing company: https://www.microsoft.com/en-us/concern/privacy?rtc=1
This list represents the purposes of the data collection and processing.
This list represents all technologies this service uses to collect data. Typical technologies are Cookies and Pixels that are placed in the browser.
This list represents all (personal) data that is collected by or through the use of this service.
In the following the required legal basis for the processing of data is listed.
This is the primary location where the collected data is being processed. If the data is also processed in other countries, you are informed separately.
European Union
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
Data will be deleted as soon as they are no longer needed for the processing purposes.
This service may forward the collected data to a different country. Please note that this service might transfer the data to a country without the required data protection standards. If the data is transferred to the USA, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. For more information regarding safeguards please refer to the website provider’s privacy policy or contact the website provider directly.
In the following the recipients of the data collected are listed.
This is a consent management service. Usercentrics GmbH is used on the website as a processor for the purpose of consent management.
Usercentrics GmbH (Sendlinger Str. 7, 80331 Munich, Germany)
Below you can find the e-mail address of the data protection officer of the processing company: datenschutz@usercentrics.com
This list represents the purposes of the data collection and processing.
This list represents all technologies this service uses to collect data. Typical technologies are Cookies and Pixels that are placed in the browser.
This list represents all (personal) data that is collected by or through the use of this service.
In the following the required legal basis for the processing of data is listed.
This is the primary location where the collected data is being processed. If the data is also processed in other countries, you are informed separately.
European Union
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The consent data (given consent and revocation of consent) are stored for one years. The data will then be deleted immediately.
In the following the recipients of the data collected are listed.
Click here to read the privacy policy of the data processor: https://usercentrics.com/privacy-policy.
Our site uses so-called web fonts provided by Google to uniformly display fonts. When you call up a page, your browser loads the required Web fonts into your browser cache to display texts and fonts correctly.
To do this, the browser you are using must connect to Google’s servers. This gives Google knowledge that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
More information about Google Web Fonts can be found at https://developers.google.com/fonts/faq?hl=en and in Google’s privacy policy: https://policies.google.com/privacy/update.
This site uses the Google Maps map service via an API. It is operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereafter referred to as “Google Maps”).
To use the features of Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this website has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 para. 1 lit. f GDPR.
Further information about Google’s handling of user data can be found in the Google Privacy Policy.
If you pay using PayPal, credit card via PayPal or direct debit via PayPal, we will pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereafter referred to as “PayPal”) within the scope of the payment processing. The data is passed on in accordance with Art. 6 para. 1 lit. b GDPR and only to the extent necessary for the processing of payments.
PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal and direct debit via PayPal. Your payment data may be passed on to credit agencies for this purpose in accordance with Art. 6 para. 1 lit. f GDPR and on the basis of PayPal’s legitimate interest in determining your solvency. PayPal uses the result of the credit assessment in relation to the statistical probability of non-payment to decide whether the respective payment method will be provided. The credit report may contain probability values (so-called score values). If score values are included in the results of the credit report, they are based on a scientifically recognised statistical procedure. The calculation of score values includes, but is not limited to, address data. For further information on data protection, including information on the credit agencies used, please refer to PayPal’s Privacy Statement.
You can object to the processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary to process your payment in accordance with the contract.
When you purchase items in our online shop, we will store the following personal information:
In order to deliver your coffee, we have to share your delivery address with our logistics partner. This is carried out in accordance with Art. 6 para. 1 lit. b GDPR. Our current logistics partner is DHL and we use the plugin DLH for WooCoomerce to transmit address details to DHL.
